Welcome to Flower Delivery Tring. By completing a purchase or placing an order for floral products or related services through our website, you form an agreement to be bound by these Terms and Conditions. These conditions apply to all customers residing within Tring and its surrounding areas, and set forth the rules governing your order, the payment process, cancellation rights, our liability, and governing law. Please review these terms carefully before placing your order for flower delivery in Tring.
Throughout these Terms and Conditions, the following definitions apply:
To order flowers or related gifts using Flower Delivery Tring, please follow the steps on our website:
We reserve the right to decline an order in the event of product unavailability, incomplete payment, incomplete or inaccurate delivery information, or for any reason at our discretion. Should we be unable to fulfil your order after payment has been accepted, we will refund you as soon as reasonably possible.
We strive to ensure that all displayed products are in stock and accurately described. However, as a business specialising in fresh flowers, some varieties may be subject to seasonal availability, supply issues, or circumstances beyond our control. In such cases, we reserve the right to make substitutions of equivalent value and style in consultation with you where possible. If a suitable substitution cannot be provided, we will inform you and issue a refund for the unavailable item.
Flower Delivery Tring serves customers in Tring and the surrounding areas. Delivery is available on specified dates, subject to available time slots and our delivery schedule. We will make every reasonable effort to deliver your order on your chosen date, but we cannot guarantee delivery at a specific time of day.
Deliveries may be affected by traffic, weather, local events, or unforeseen circumstances. Where delivery is not possible on the specified date due to events beyond our control, we will contact you promptly to arrange an alternative date or refund.
If no one is available at the delivery address, we will follow your delivery instructions where provided (for example, leaving the order with a neighbour or in a safe place). If delivery is not possible and return or redelivery is required, additional charges may apply.
Flower Delivery Tring accepts payment through secure online methods, including major credit and debit cards, as outlined at checkout. All prices are displayed in pounds sterling (£) and include Value Added Tax (VAT) where applicable, unless otherwise stated.
Full payment must be received before an order is processed. If your payment is unsuccessful, we reserve the right to cancel or delay your order until payment is made. Please ensure that your payment information is accurate and that you are authorised to use the nominated payment method.
For corporate or large event orders in Tring or the surrounding areas, please contact us in advance to discuss payment arrangements, deposit requirements, and bespoke terms if necessary.
Your rights to cancel or amend your order depend on the status of the order and the nature of the products:
Nothing in this section affects your statutory rights with respect to defective, damaged, or misdescribed goods.
Due to the fresh and perishable nature of flowers, we do not accept returns for unwanted or incorrectly ordered floral products. However, if your order arrives in an unsatisfactory condition, is incorrect, or does not match your order confirmation, please contact us promptly. We will review each case and, where appropriate, arrange for a replacement or issue a refund based on the circumstances and evidence provided (such as photographs).
For non-perishable goods, such as vases or soft toys, you may have a right to return these items within 14 days in line with the Consumer Contracts Regulations, provided they are unused and in their original packaging. Refunds for non-perishable items will be processed upon receipt and inspection.
Refunds will be issued to the original payment method. Please allow up to 7 working days for refunds to appear in your account.
We will use reasonable care in the preparation and delivery of your floral order. However, our total liability to you shall be limited to the purchase price of the product or service in question. We are not liable for indirect, special, or consequential losses incurred by you or any third party, including but not limited to, costs, loss of goodwill, or emotional distress.
Nothing in these Terms and Conditions limits our liability for death or personal injury resulting from negligence, fraud, or fraudulent misrepresentation, nor does it exclude any other liability which cannot be limited or excluded under applicable law.
Your privacy is important to us. We will only use customer information as set out in our Privacy Notice and in compliance with UK data protection regulations. We keep personal data secure, and do not share it with third parties except as required to process and deliver your order or where legally required.
We are not responsible for delays or failures to fulfil an order caused by events outside our reasonable control. These may include (but are not limited to) severe weather, supplier shortages, transport disruptions, strikes, fire, flood, or governmental actions. In such cases we will contact you as soon as possible to discuss alternative arrangements or issue a refund where appropriate.
All intellectual property rights, including photographs, descriptions, and design elements on the Flower Delivery Tring website, remain our property. No content may be copied, reproduced, or distributed without our express written permission.
We reserve the right to amend these Terms and Conditions at any time. The terms in force at the time of your order will apply, unless any change is required by law or regulatory authority (in which case they may apply to orders previously placed).
These Terms and Conditions and any disputes arising from them or the use of our services shall be governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions regarding these Terms and Conditions, your order, or wish to make a complaint about a flower delivery in Tring or surrounding areas, please contact us using the details provided on our website. We strive to provide a prompt and fair resolution to all queries and complaints.
These Terms and Conditions apply to all customers ordering from Flower Delivery Tring, whether for delivery within Tring or its surrounding localities. By using our website or placing an order, you confirm your acceptance of these terms. If any part of these Terms and Conditions is judged invalid or unenforceable by a court of law, the remaining provisions will continue in full effect.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Tring, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Tring.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
